Customer Services

Tel:  +44 (0) 131 290 2690
The Strathberry team will be available to assist you from 9am to 5pm GMT
Monday to Friday, except during United Kingdom public holidays when the
office is closed.


For general enquiries and product returns information, please email:
info@strathberry.com or send a direct message via social media.


The Strathberry team will reply to your message within two working days. If you
are contacting Strathberry in order to return a product, we kindly ask that you
quote your order number within your message.


For press and blogger enquiries, please email:
press@strathberry.com


For wholesale partnership opportunities, please email:
wholesale@strathberry.com

Destination

Delivery Charge

Approximate Delivery Times

China and Hong Kong

Free

5 – 10 working days

Europe

Free

5 – 7 working days

UK

Free

3 – 5 working days

USA

Free

5 – 10 working days

Rest of the World

Free

5 – 10 working days

We are pleased to offer complimentary shipping on all orders.

All Strathberry products are delivered in a Strathberry branded box and dustbag.

Please note that Strathberry are unable to ship to P.O. Box addresses. All orders are dispatched from the United Kingdom and are fully insured and tracked. Once dispatched, you will receive an email containing the tracking number for the shipment.

Delivery times are approximate and Strathberry cannot be held responsible for delays during busy periods, customs clearance delays or other unforeseen circumstances, which may delay delivery.

Strathberry are unable to amend any order details, including the delivery address, once the order has been placed, therefore please take care when entering your details. If there is no one available when delivery is attempted, our carrier will leave a card advising how to arrange redelivery or where you can pick up your shipment.

Non-European Union orders are shipped on a Delivery Duty Paid basis. The cost of local sales taxes and import duties are included in the purchase price, but not United Kingdom VAT. Therefore, Strathberry are unable to offer a United Kingdom VAT refund.

Strathberry cannot be held responsible should local customs authorities wish to confiscate any items or charge additional duties or taxes. The purchaser is responsible for paying these charges.

To avoid confirmation and shipping emails from Strathberry being delivered to your junk email folder, please ensure that info@strathberry.com is marked as safe.

Please be advised that due to recent Chinese customs regulations, we highly recommend only one item be purchased per order to avoid delays.  Should more than one item be purchased, it is up to the recipient to clear the order at their own cost.